Terms of service

Terms of Service

Last updated: May 13, 2026

1. About Us This website is operated by an auto-entrepreneurship in France, registered at 1 rue de la libération, Jouy-en-Josas, France ("Pawsh", "we", "us", or "our"). By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

2. Eligibility By using this website, you confirm that you are at least 18 years of age or that you have the consent of a parent or legal guardian. If you do not meet this requirement, please do not use our website.

3. Products Pawsh sells pet supplies including clothing, carrier bags, and accessories for pets. We do not sell pet food or perishable goods.

Product images are for illustrative purposes only. Colours and sizes may vary slightly from what is displayed on screen due to photography and display settings. We reserve the right to modify or discontinue products at any time without notice.

4. Orders & Pricing By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.

Prices are displayed in Euros (EUR) and are inclusive of applicable VAT unless otherwise stated. We reserve the right to correct pricing errors and to cancel or refuse orders placed at an incorrect price. In such cases, you will be notified promptly and offered a full refund.

5. Payment Payment is processed securely through our payment provider at the time of order. We accept major credit and debit cards and other payment methods as displayed at checkout. We do not store your full payment details.

6. Shipping & Delivery Delivery timelines and costs are outlined in our [Shipping Policy]. We are not responsible for delays caused by third-party carriers or customs processes outside our control.

7. Returns & Refunds Our return and refund practices are governed by our [Refund & Return Policy], which forms part of these Terms of Service. Your statutory rights as an EU consumer are not affected.

8. Account Registration You may purchase from Pawsh as a guest or by creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately of any unauthorised use.

9. Prohibited Uses You agree not to use this website to:

  • Violate any applicable law or regulation
  • Submit false or misleading information
  • Scrape, copy, or reproduce any content without our written permission
  • Resell our products commercially without authorisation
  • Engage in any fraudulent or harmful activity

We reserve the right to suspend or terminate access for any user who violates these terms.

10. Intellectual Property All content on this website — including text, images, logos, and design — is the property of [LEGAL BUSINESS NAME] or its licensors and is protected by applicable intellectual property laws. You may not reproduce or use any content without our prior written consent.

11. Limitation of Liability To the fullest extent permitted by law, Pawsh shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability for any direct damages shall not exceed the amount paid for the relevant order.

Nothing in these terms limits your statutory rights as a consumer under French or EU law.

12. Governing Law These Terms of Service are governed by and construed in accordance with the laws of France and applicable EU regulations. As an EU consumer, you also benefit from the mandatory consumer protection provisions of your country of residence.

13. Dispute Resolution We encourage you to contact us first via our website contact form to resolve any dispute amicably. If a resolution cannot be reached, you may refer the matter to an alternative dispute resolution (ADR) body. As an EU consumer, you may also use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

If ADR is unsuccessful, disputes shall be subject to the jurisdiction of the competent courts of France.

14. Changes to These Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised terms.

15. Contact For any questions regarding these Terms of Service, please contact us via the contact form on our website.